By accessing and using the zoramel website and FlexiJoint consultation services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. These terms apply to all users of our educational consultation services within Romania and the European Union.

If you do not agree to these terms, please do not use our website or services. These terms may be updated periodically, and your continued use constitutes acceptance of any modifications.

2.1 Nature of Services

zoramel provides educational consultation services through our FlexiJoint program. Our services include:

• Educational consultations about joint health and wellness
• Informational materials about natural approaches to joint comfort
• Lifestyle guidance and wellness education
• General wellness support and educational resources

2.2 What Our Services Are NOT

• Medical diagnosis, treatment, or therapy
• Prescription or recommendation of medical treatments
• Replacement for professional medical care
• Emergency medical services or urgent health consultations
• Guaranteed health outcomes or results

3.1 No Medical Advice

All information provided through FlexiJoint consultations is for educational purposes only and should not be considered medical advice. We do not diagnose, treat, cure, or prevent any disease or medical condition. Our wellness professionals are not licensed medical practitioners unless explicitly stated.

3.2 Consultation with Healthcare Providers

Before starting any new wellness routine, supplement regimen, or making significant lifestyle changes discussed in our consultations, you must consult with your physician or qualified healthcare provider. This is particularly important if you:

• Have existing medical conditions or health concerns
• Are taking medications or undergoing medical treatment
• Are pregnant, nursing, or planning to become pregnant
• Have allergies or sensitivities to any substances
• Experience persistent joint pain or mobility issues

3.3 No Guaranteed Results

We make no promises, representations, or guarantees about the results you may experience from our consultation services. Individual results may vary based on numerous factors including genetics, lifestyle, adherence to recommendations, and overall health status.

4.1 Honest Communication

You agree to provide accurate and complete information during consultations and to honestly communicate any health concerns, conditions, or changes in your health status that may affect the suitability of our educational guidance.

4.2 Age and Capacity

You must be at least 18 years old to use our services independently. If you are under 18, you must have parental or guardian consent and supervision when using our consultation services.

4.3 Prohibited Uses

You agree not to:

• Use our services for emergency medical situations
• Misrepresent your health status or medical history
• Share your consultation access with unauthorized persons
• Use our services to replace necessary medical care
• Violate any applicable laws or regulations

5.1 Service Limitations

To the fullest extent permitted by Romanian and EU law, zoramel, its employees, consultants, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Use or reliance on information provided in our consultations
• Delays or interruptions in our services
• Any health outcomes or lack thereof related to our guidance
• Third-party content or recommendations
• Technical issues or website accessibility problems

5.2 Maximum Liability

Our total liability to you for any claims arising from our services shall not exceed the amount paid by you for the specific consultation service that gave rise to the claim.

Your use of our services is also governed by our Privacy Policy, which is incorporated by reference into these Terms of Use. We are committed to protecting your personal information in accordance with GDPR and Romanian data protection laws.

By using our services, you consent to the collection, use, and processing of your personal information as described in our Privacy Policy.

All content, materials, and intellectual property associated with FlexiJoint consultation services remain the property of zoramel or our licensed content providers. You may not reproduce, distribute, or commercially exploit any of our content without explicit written permission.

You retain ownership of any personal information you share during consultations, subject to our Privacy Policy terms.

We strive to provide consistent service availability but cannot guarantee uninterrupted access to our consultation services. We reserve the right to modify, suspend, or discontinue services with reasonable notice when possible.

We may update our consultation methods, educational materials, or service offerings to improve quality and compliance with current wellness education standards.

These Terms of Use are governed by Romanian law and applicable European Union regulations. Any disputes arising from these terms or our services shall be subject to the jurisdiction of Romanian courts.

We operate in compliance with Romanian consumer protection laws and EU directives concerning digital services and data protection.

As a consumer in Romania and the European Union, you maintain certain rights that cannot be waived by these terms. These include rights under Romanian consumer protection laws and EU consumer directives.

For consumer protection concerns, you may contact the Romanian National Authority for Consumer Protection (ANPC) or your local consumer protection office.

For questions about these Terms of Use or to report concerns about our services, please contact us through the contact form available on our website. We are committed to addressing your concerns promptly and in good faith.

We encourage direct communication to resolve any issues before pursuing formal dispute resolution procedures.

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and zoramel regarding our services.