Cookie Policy & Preferences
Effective Date: January 2025 | Last Updated: January 2025
Manage Your Cookie Preferences
You can control which cookies we use by adjusting your preferences below. Some cookies are essential for our website to function properly and cannot be disabled.
Essential Cookies
Required for basic website functionality, security, and form submissions.
Functional Cookies
Remember your preferences and provide enhanced functionality.
Analytics Cookies
Help us understand how visitors use our website to improve our services.
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit our FlexiJoint consultation website. They help us provide you with a better browsing experience by remembering your preferences and improving our service functionality.
Cookies contain information that is transferred to your computer's hard drive and allow us to recognize your browser and, if you have registered, to associate your device with your account.
2. Types of Cookies We Use
2.1 Essential Cookies (Strictly Necessary)
These cookies are necessary for our website to function properly and cannot be disabled. They include:
- Session cookies: Maintain your consultation session and form data
- Security cookies: Protect against fraudulent activity and secure form submissions
- Authentication cookies: Remember your login status during consultations
- Cookie consent cookies: Remember your cookie preferences
Legal basis: Essential for contract performance and security (GDPR Article 6.1.b and 6.1.f)
2.2 Functional Cookies
These cookies enhance your experience by remembering your choices and preferences:
- Language preferences: Remember your preferred language settings
- Form preferences: Save form data to prevent loss during consultation requests
- Accessibility settings: Remember accessibility preferences you've set
- User interface preferences: Remember display preferences and settings
Legal basis: Consent (GDPR Article 6.1.a) - You can control these cookies
2.3 Analytics Cookies
These cookies help us understand how visitors use our website so we can improve our services:
- Usage analytics: Track which pages are visited and how users navigate
- Performance monitoring: Monitor website speed and performance
- Error tracking: Help us identify and fix technical issues
- Content optimization: Understand which content is most helpful
Legal basis: Consent (GDPR Article 6.1.a) - You can control these cookies
3. How Long Do Cookies Last?
Session Cookies
Temporary cookies that are deleted when you close your browser. Used for essential functions during your visit.
Persistent Cookies
Stored on your device for a specific period (typically 30 days to 2 years) to remember your preferences across visits.
We regularly review and minimize cookie retention periods to ensure we only store data as long as necessary for the intended purpose.
4. Third-Party Cookies
We may use limited third-party services that set their own cookies. These include:
- Content Delivery Networks (CDN): For faster loading of website resources
- Security services: For protection against spam and malicious activity
- Analytics providers: For website usage analysis (only if you consent)
We carefully vet all third-party services to ensure they comply with GDPR and provide appropriate privacy protections. You can control most third-party cookies through your cookie preferences above.
5. Managing Your Cookie Preferences
5.1 Our Cookie Preference Center
You can manage your cookie preferences using the controls at the top of this page. Your choices are saved and will be respected during future visits to our website.
5.2 Browser Settings
Most browsers allow you to control cookies through their settings. You can:
- Block all cookies (note: this may affect website functionality)
- Delete existing cookies from your device
- Set your browser to ask for permission before accepting cookies
- Block third-party cookies specifically
5.3 Mobile Device Settings
Mobile devices typically allow cookie control through browser settings or privacy settings in your device's main settings menu.
6. Impact of Disabling Cookies
Disabling certain cookies may affect your experience on our website:
- Essential cookies: Disabling these will prevent basic functionality like form submissions and security features
- Functional cookies: You may need to re-enter preferences on each visit
- Analytics cookies: No impact on functionality, but helps us improve our services
7. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the "Last Updated" date.
We encourage you to review this policy periodically to stay informed about our use of cookies.
8. Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact us through the contact form on our website. We are committed to addressing your concerns and ensuring your privacy preferences are respected.
Cookie-Related Questions
Have questions about our cookie practices or need help with your preferences?